Frequently Asked Questions

ACC FAQ's

If you have an accident you are required to sign an ACC form provided by the Receptionist. The doctor completes the accident claim from online and sends it electronically to ACC.
Your ACC claim is an insurance claim and it is the prerogative of the ACC to approve or reject your claim. If your claim is rejected you will be invoiced for the difference between the ACC surcharge and the fee for a medical consultation according to whether you are an enrolled patient or not. Please see ACC for more information - http://www.acc.co.nz/
The accident compensation scheme provides comprehensive, no-fault personal injury cover for all New Zealand residents and visitors to New Zealand. This cover includes a contribution to the cost of primary care, but it does not meet all the costs. We do not charge for ACC dressings with the nurse. We also do not have a surcharge for children under 13.

General FAQ's

At all our Coastcare sites, Coastcare provides free medical care for enrolled children for both booked medical and accident consultations. Coastcare Urgent Care in Red Beach does have a fee for non-enrolled Under 13’s for medical visits only – please note there is no charge for Accident consultations as this is covered by ACC.
All enrolled patients that are seen for a pregnancy related consult will have a nil charge. Our Urgent care facility can also see patients for funded Maternity related consults. We then will make a claim to the Ministry of Health to cover this visit. Please note our normal medical consult fees will be invoiced if the consult is found to not be directly related to the pregnancy and is at the discretion of the doctor. You will also be invoiced if you are ineligible for subsidised care under Section 88 of the NZ Public Health and Disability Act 2000. All negative Pregnancy tests given at our Urgent Care facility will have a charge of $20.00, as these visits are not funded by the Ministry of Health.
The CSC or HU card must be presented at the time of consultation or a full consultation charge will apply. If you pay the full consultation you can claim back the difference by using a Reimbursement Form (we hold copies of this form at Reception).
In order to provide you with the best quality health care we need to obtain some personal information about you. We will keep this information safe and protect your privacy. To ensure we can receive government subsidies towards your health care we need to have your name, street address, date of birth, gender and ethnicity. Without this information, we cannot apply for the government subsidies and you will then be required to pay an unsubsidized cost to see the doctor. All clinical information requested from you will only be provided to other health care workers involved in your care (e.g., a specialist, hospital). Privacy and confidentiality of personal information will be maintained in compliance with the Privacy Act 1993and the Health Information Privacy Code 1994.
At Coastcare we strive to ensure all patients are felt valued and are cared for appropriately. However, if you are unhappy with your Treatment please call the clinic concerned or using the Contact form provided, or send an email directly to coastcare@ccam.co.nz We will endeavour to respond to your email within five working days.
If you cannot get an appointment with a doctor who speaks your first language then please ask the receptionist to book an interpreter for you when you book your appointment. The interpreter service is a free service but you will need to book a double (30 minute) appointment as this service does increase time needed with the doctor. The interpreter service is also available for casual patients in our walk in facility.
If a friend or family member needs urgent medical attention, phone 111 for an ambulance. Call Healthline for free health advice from registered nurses, 24 hours a day. Phone 0800 611 116. New Zealand National Poisons Centre can answer questions about poisons, 24 hours a day. Phone 0800 764 766.

General Practice

Usually the doctor or nurse will only contact you if there is a concern. You may also receive a text confirming that your results are back and any action that is required. You may still phone the nurse if you would like to discuss your results.
Please allow us enough time for repeat prescription requests to be processed and for the doctor to consider your medical situation. To request a repeat prescription either use the link provided at the top of our website or call your enrolled clinic (numbers detailed on website).
The standard consultation time is 15 minutes. If you feel that you need more time, please let the receptionist know so that a double appointment can be booked. Please note there are additional fees for extended consultations. If there is more than one of you coming together, please book two separate appointments so the doctor has time to cover each of your issues adequately.
We are associated with the Waitemata PHO. Please click here for more information.
Please phone us as soon as you know you will not make your appointment time/day so that we can reschedule it for you and offer your original appointment to another patient. Please note if we are not informed there may be a fee for the appointment time.
Please let us know as soon as possible if your details have changed, by calling or using the forms provided on this website.
We are happy to provide repeat prescriptions to enrolled patients only for certain stable conditions, during general practice hours. The nurse may ask that you come in to see the doctor before a script is given, so the doctor can review your progress and help you improve your health. It is the prescribing doctor's responsibility to ensure that the medications are appropriate for your condition and that you understand any risks associated with the drug. For this reason there is maximum of 90 days medication that can be supplied on a prescription for most drugs. In addition there are restrictions, particular to the drug, on the number of repeat prescriptions that can be written without a personal consultation. Please note all patients receiving long term medication will need at least one annual medical review by their doctor, most will need a medical review six monthly and some three monthly or even monthly. Please discuss the frequency of your medical reviews with your doctor.
A repeat script is not just an administration process where the script is printed off the computer. For each script a doctor must review your medical record and consider the appropriateness of the medication prior to writing the script. Different fees apply to each age group and enrolled status so please call if you have queries about the fees.

Urgent Care

We roster Urgent Care doctors to suit busy forecasted times however this can vary considerably. In addition some patients may require a longer time with the doctor. Invariably there will be times when there are large numbers of patients waiting to see the doctors; this means the wait can be up to an hour or more. Patients are also triaged by a nurse who assesses the severity of their condition. Sometimes this means you will see patients arrive after you but taken to the Urgent Care doctor before you. Coastcare Red Beach is a large medical centre and although the waiting room may seem empty the doctors and nurses may be busy with patients in the clinical areas. However, if you think you have been waiting longer than other patients please check with the receptionist. The receptionists will keep you informed to the best of their knowledge on the waiting time to see the doctor; this time is an estimate only as they do not know how long each patient will need with the doctor. If you have chest pain, breathing difficulties, severe pain, are bleeding, or have an un-well child, or believe you should be seen urgently please talk to the receptionist.
The Urgent Care is for people who have urgent medical, mental health, or injury problems and who need to see a doctor on the day. If you have a non-urgent problem you are encouraged to book an appointment with your regular doctor, who is best placed to manage ongoing problems. The fee for a booked appointment with your General Practitioner will cost you less.
When you are enrolled with your GP this care is subsidised by the government, so you will pay a reduced consultation fee. Urgent Care is not subsidised through a private facility and as they are equipped and staffed to care for patients 12 hours a day, 365 days a year the fee reflects the cost of providing this service.
Coastcare Urgent care usually sends clinical notes to GP’s on the next working day. If you advise us who your GP is when filling in the Patient Register form then your notes are automatically sent to them. Please inform the receptionist if you do not want your notes sent to your GP.